These allow individual UK firms to see how they perform against their national and local competitors:
- We measure each firm’s Client Satisfaction across 15 criteria
- All scores are guaranteed statistically accurate
- Variance from statistical norm shown for all scores
- On screen dashboard enables you to design your own reports
- Live data, updated over the subscription year
- All scores benchmarked for relative (not absolute) performance
UK Standard Firm Subscription
Buy this if you want to compare your Firm Performance with over 800 other firms.
We analyse Client Satisfaction, firm-wide, across 15 client criteria (including Value for Money (Billing, Efficiency), Quality of Lawyers; Sector and Industry Knowledge), together with an overall Client Satisfaction rating (based on our proprietary algorithm derived from 7m client data points, worldwide).
You can select comparator firms by multiple criteria (such as size, specialisation, and location).
UK Drill-Down Subscription
Buy this if you also want to compare your firm’s Practice Area performance against competitor firms in those Practice Areas.
In addition to firm-wide scores, we drill-down to Practice Area level for a detailed ‘strengths and weakness’ analysis. This allows an external comparison (how you compare to competitors in those Practice Areas) and an internal comparison (how different departments in your firm compare against each other).
|STANDARD SUBSCRIPTION||DRILL-DOWN SUBSCRIPTION|
|Select/filter firms geographically (Scotland, Ireland, Wales, 10 UK regions, London, non-London)||✔︎||✔︎|
|Select/filter firms by size (top 25, large, mid-size)||✔︎||✔︎|
|Select/filter firms by category (National, Global Elite, Foreign & US firms in London)||✔︎||✔︎|
|All scores guaranteed statistically valid and correct||✔︎||✔︎|
|Variance from statistical norm shown for all scores||✔︎||✔︎|
|On screen dashboard enables you to design your own reports||✔︎||✔︎|
|Live data, updated over the subscription year||✔︎||✔︎|
|All scores benchmarked for relative (not absolute) performance||✔︎||✔︎|
|Your Firm: overall firm-wide Client Satisfaction score (analysed and scored across 15 client criteria)||✔︎||✔︎|
|Other Firm: overall firm-wide Client Satisfaction scores for 800 UK firms (analysed and scored across 15 client criteria)||✔︎||✔︎|
|Your Practice Areas: Client Satisfaction scores for your firm in your chosen Practice Areas (analysed and scored across 15 client criteria).||✔︎|
|Other Firms Practice Areas: Client Satisfaction scores for competitor firms in your chosen Practice Areas (analysed and scored across 15 client criteria).||✔︎|
|** Practice Areas: Banking and finance; Commercial litigation; Competition; Construction; Corporate and commercial; Crime, fraud and licensing; Dispute resolution; Employment; Family; Insurance; Intellectual property; IT and Telecoms; M&A; Planning and environment; Projects, energy and natural resources; Public sector; Real estate; Risk advisory; TMT; Transport; Wills, tax and trusts.
Other, more specialist, Practice Areas are available.
|5% discount for 2 year subscription order||✔︎|
|10% discount for 2 year subscription order||✔︎|
|Client satisfaction criteria – scores for these criteria are included:||STANDARD SUBSCRIPTION||DRILL-DOWN SUBSCRIPTION|
|Overall Client satisfaction score (based on proprietary algorithm derived from 2m+ global law firm client data-points)||✔︎||✔︎|
|Quality of partners||✔︎||✔︎|
|Quality of Associates||✔︎||✔︎|
|Partner availability & engagement||✔︎||✔︎|
|Lawyers/team quality (average of above scores)||✔︎||✔︎|
|Efficiency in delivering legal product||✔︎||✔︎|
|Billing: value for work done||✔︎||✔︎|
|Communication & case/matter management||✔︎||✔︎|
|Value (Billing & Efficiency) (average of above scores)||✔︎||✔︎|
|Industry/commercial sector knowledge||✔︎||✔︎|
|Profile in the sector||✔︎||✔︎|
|Sector/Industry Knowledge (average of above scores||✔︎||✔︎|
|Client satisfaction – consistency of service delivery||✔︎||✔︎|