Greatness is relative.

Legalease Research Services has more data on law firms, and their clients, than any other organisation.

What do we offer?

  • We hold 7m+ data points, from which we generate comparative assessments of clients’ perception of law firm service
  • Our client satisfaction surveys reveal what clients really think of the law firms they use
  • We are the only organisation offering relative – not absolute – client satisfaction scores, meaning you can find out how your firm’s scores compare to the market and your competitors
  • We offer a range of pre-prepared reports and subscription services. We also undertake bespoke research

What do clients really think of your firm?

Your clients tell us what they don’t tell you

  • Guaranteed to be statistically accurate
  • Over 7m+ data points
  • Over 500,000 clients consulted every year – worldwide
  • The world’s largest legal data bank
  • Client Satisfaction measured for 5,000 law firms in 100+ countries
  • Our data reveals the truth – what clients really think about your firm’s service

Why is our data unique?

  • Legalease Research Services offers a strengths and weaknesses guide to your practice through the eyes of your clients
  • We have the breadth and reach of data to offer meaningful client satisfaction assessments because, uniquely, we can present relative, comparative performance
  • Our vast dataset offers statistically valid, objective, guidance on the most and least well perceived aspects of your firm’s client service
  • Data is available either for your firm as a whole (compared to other firms), or broken down by practice area (comparing your firm’s departments with each other, and with competing practices at other firms)

Statistically valid – our reports deal solely in objective facts.

  • NOT editorial opinion
  • NOT a consultant’s opinion
  • NOT a phone survey
  • NOT a selection of client quotes
  • NOT a statistically-flawed client-feedback survey
  • NOT an editorial product dressed-up as a data product

Our reports provide the truth about your firm’s position in the market and how it compares to its competitors.


Restrictions on using our data

Our data reports are designed to inform business decisions. Typically, they are bought by Managing Partners and Heads of Department to get an objective insight into a firm’s strengths and weaknesses.

We include the scores of competitor firms so business leaders can understand how their own firms perform relative to those competitors.

But those competitor scores are confidential. They are disclosed for business planning purposes only – not for comparative marketing purposes. So, you cannot reveal the score, or relative performance, of any other firm. That is strictly prohibited.

© Legalease Research Services

What sets Legalease Research Services apart?

60+ countries

the UK market

60+ countries

100+ countries

40k+ followers

80+ countries