YOUR FIRM’S SCORES

Greatness is relative.

Legalease Research Services has more data on law firms, and their clients, than any other organisation.

What do we offer?

We hold 7m+ data points, from which we generate comparative assessments of clients’ perception of law firm service
Our client satisfaction surveys reveal what clients really think of the law firms they use
We are the only organisation offering relative – not absolute – client satisfaction scores, meaning you can find out how your firm’s scores compare to the market and your competitors
We offer a range of pre-prepared reports and subscription services. We also undertake bespoke research

What do clients really think of your firm?

Your clients tell us what they don’t tell you

Guaranteed to be statistically accurate
Over 7m+ data points
Over 500,000 clients consulted every year – worldwide
The world’s largest legal data bank
Client Satisfaction measured for 5,000 law firms in 100+ countries
Our data reveals the truth – what clients really think about your firm’s service

Why is our data unique?

Legalease Research Services offers a strengths and weaknesses guide to your practice through the eyes of your clients
We have the breadth and reach of data to offer meaningful client satisfaction assessments because, uniquely, we can present relative, comparative performance
Our vast dataset offers statistically valid, objective, guidance on the most and least well perceived aspects of your firm’s client service
Data is available either for your firm as a whole (compared to other firms), or broken down by practice area (comparing your firm’s departments with each other, and with competing practices at other firms)

Statistically valid – our reports deal solely in objective facts.

NOT editorial opinion
NOT a consultant’s opinion
NOT a phone survey
NOT a selection of client quotes
NOT a statistically-flawed client-feedback survey
NOT an editorial product dressed-up as a data product

Our reports provide the truth about your firm’s position in the market and how it compares to its competitors.

Client satisfaction: 3 steps to improve

Subscription - worldwide

Global analysis

We offer Law Firm Subscriptions in 60+ countries. These allow individual firms to see how they perform against their national competitors.

Subscription - UK

Your firm's scores

Our UK Law Firm Subscription packages allow individual UK firms to see how they perform against national and local competitors.

Regional Reports - worldwide

Global reports compare performance in different countries

These reports do not contain scores of individual firms but compare the performance of all firms in each of those countries or regions. We can provide reports comparing most countries, jurisdictions and regions.

Regional Reports - UK

UK Managing Partner Reports provide a comparative analysis of law firm client satisfaction

These reports offer analysis both geographically and by category of firm, across a range of UK peer groups. Typical report length: 120 pages.

Bespoke research

Private research for law firms.

With our unique database of 3m+ client data points we know more about client service than any other organisation in the world. We can use that data to help you analyse the strengths and weaknesses of your firm – or other firms.

IMPORTANT – CONFIDENTIALITY

Restrictions on using our data

Our data reports are designed to inform business decisions. Typically, they are bought by Managing Partners and Heads of Department to get an objective insight into a firm’s strengths and weaknesses.

We include the scores of competitor firms so business leaders can understand how their own firms perform relative to those competitors.

But those competitor scores are confidential. They are disclosed for business planning purposes only – not for comparative marketing purposes. So, you cannot reveal the score, or relative performance, of any other firm. That is strictly prohibited.

What sets Legalease Research Services apart?

60+ countries

the UK market

60+ countries

100+ countries

40k+ followers

80+ countries